Beauty salons, hairdressers and cosmetic clinics are increasingly being placed under the spotlight in the UK due to the alarming number of customers who are injured in these establishments ever year. Britons flock to take advantage of the latest developments in beauty treatments, which are more widely available than ever before at more and more competitive price points.
Injuries are being caused by poorly trained staff at salons and clinics who are relegating patient care. A major contributory factor in this situation is the complete absence of compulsory industry regulation in the UK. This means that a person can open a hairdressing salon for example and offer treatments without any formal training or experience. Cosmetic clinics meanwhile may offer lengthy, complicated, invasive surgical procedures despite a lack of experience and skill in performing them. The results are can be physically, mentally and financially devastating for patients.
One of the most common situations is where salons and clinics cut corners on pre-treatment care. This may involve a failure to identify allergies, to chemicals in hair care products for example, or where they fail to identify medical conditions, such as diabetes or epilepsy, which make treatments unsuitable. A negative reaction to anesthetic for example may have potentially fatal consequences. Some fail to conduct skin patch and hair strand tests on new customers, who may then suffer burns or hair loss due to pre-existing sensibilities which such tests are designed to pick up. Many other injuries are caused simply by the incompetence of staff. If a perming solution is left in the hair for too long it can cause hair to subsequently fall out. Waxing strips which are removed too quickly may cause cuts and rashes in sensitive areas. A laser directed at an area of skin for too long may cause deep long-lasting burns and scarring. A poorly performed surgical procedure meanwhile may result in a level of hårborttagning malmö permanent deformity.
Often the emotional impact of injuries at salons and clinics is as bad as the physical pain and damage caused. People may be forced to cancel or miss holidays and special events. Where hair has fallen out or burns to the face have been sustained, a person may develop extreme self-consciousness, agoraphobia or depression, and require a lengthy spell of time off work with related loss of earnings. Costly medical treatment may be required, or in the case of botched cosmetic procedures, ongoing corrective surgery with no guarantee of successful results. Compensation claims will take into account both the emotional and financial costs of an injury just as much as the pain and suffering caused.
The fundamental test in the eyes of the law will be whether your beauty treatment or cosmetic procedure was performed with ‘reasonable care and skill’. This is a basic consumer right enshrined in the Supply of Goods and Services Act 1982. The standard for judging what is ‘reasonable’ will be what you would expect from a competent professional working in the same field. Therefore if a person has been injured, and this service standard has not been met, a court may classify the situation as clinical negligence and award appropriate compensation. Due to the fact that salons and clinics must hold public liability insurance such claims rarely end up in court, but are rather settled between the injured person’s lawyer and the relevant insurance company. Injured persons should consult a specialist solicitor who are likely to represent them on a no win no fee basis, meaning there will be nothing to pay whatever the outcome.